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Membership Benefits Terms and Conditions

DEFINITIONS

- "IHCL" refers to The Indian Hotels Company Limited which owns and operates various hotels in India and overseas.
- "Member" means a natural person who is enrolled as a member of the Taj InnerCircle of NeuPass Loyalty Program or Epicure.
- "Reward" is the benefit and/or service that a member can avail of through redemption of his/her points.
- “Participating Hotel" refer to the Taj, Claridges Collection, SeleQtions, Gateway, Vivanta & Ginger hotels and amã Stays & Trails.

PARTICPATION LIST

- Participating hotel brands in the Taj InnerCircle NeuPass loyalty program are Taj, Claridges, SeleQtions, Gateway, Vivanta, Ginger Hotels, Tree of Life and amã Stays & Trails.
- Taj Wellington Mews, Mumbai is a non-participating hotel in the Taj InnerCircle NeuPass loyalty program for stays. Guests will not earn NeuCoins for their stays, however will earn NeuCoins on F&B, Spa and Salon spends.
- Tree of Life Grand Oak Manor, Binsar, Tree of Life Lakeside Cottage, Srinagar and Tree of Life Eila Art Hotel, Manali are non-participating hotels under Taj InnerCircle NeuPass loyalty program. No savings, rewards, benefits, vouchers, earning & spending of NeuCoins is valid in these Tree of Life Hotels and Resorts.

GENERAL TERMS AND CONDITIONS

- The member tier will be upgraded upon meeting the eligibility criteria, which include room nights or eligible spend. All benefits associated with the new tier will become active and valid from the date of the upgrade. The upgraded tier will remain valid for 365 days from the date of the upgrade.
- A member can either earn NeuCoins or burn NeuCoins in a single transaction; both actions cannot occur simultaneously within the same transaction.
- Member Points / NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
- For Copper and Silver Member service assistance, please call +1800 202 8282 from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com
- For Gold Member assistance, please call +91 22 6905 0055 (available 24/7) or write to us at gold@tataneu.com. For Platinum members 24-hour dedicated service assistance, please call 1800 11 4825 or write to us at platinum@tataneu.com
- Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.
- A valid Membership number / registered mobile number should be provided at the time of booking for further verification at IHCL hotels Unit.
- All Terms and Conditions of the Tata Neu Member Programme will apply.
- Tata Neu member benefits cannot be sold, bartered, or transferred.
- IHCL may refuse to honour or recognize any NeuCoins or benefits which Tata Neu believes may have been transferred, sold or bartered, subject to the below:
- Death - In the event of a Tata Neu Member's death, Tata Neu may, in its sole discretion, allow unutilized NeuCoins from the deceased Tata Neu Member's Membership Account to be transferred to a family member or a friend who is an active Tata Neu Member upon Tata Neu's receipt and review of all requested documentation and communications.
- Duplicate Membership Accounts - In the event that an individual user has more than 01 Membership Account. Tata Neu may allow NeuCoins and benefits to be transferred from 01 Membership Account to another upon Tata Neu's receipt and review of any requested documentation evidencing such duplication of Membership Accounts.

TAJ INNERCIRCLE COPPER MEMBERS

Taj InnerCircle Copper tier is the base tier of the Taj InnerCircle NeuPass loyalty program for members above the age of 18 years.

Taj InnerCircle Copper tier members will earn 4 NeuCoins for every INR 100 of eligible spending, net of taxes at participating IHCL Hotels (Taj, SeleQtions, Gateway, Vivanta and amã Stays & Trails & Ginger Hotels)

NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

For Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write at customercare@tataneu.com

Tree of Life currently is non-participating brand under the Taj InnerCircle NeuPass loyalty membership program. All benefits/vouchers and earning or redemption of NeuCoins will not be eligible.

-10% Savings on Member Rates

Copper members to get 10% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.
A valid Membership number/registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
This offer is available at participating Taj, Claridges Collection, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels are not a participating brand in this offer.
No two or more discounts/promotions can be clubbed to avail this benefit.
Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rate. For stays more than 30 nights, prior approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
Members are eligible to earn member NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for NeuCoins.
All taxes and other charges, as applicable, shall be paid by the member.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-10% Savings on Food & Beverage

This benefit entitles the members to a 10% discount on Food and Beverages (including alcohol), at participating restaurants across Taj, Claridges Collection, SeleQtions, Gateway, Vivanta and participating Ginger hotels for a maximum of 10 people at a time.
The benefit is applicable at all participating Food & Beverage outlets, including in-room dining and take away orders. The benefit cannot be availed at Wasabi by Morimoto and Orient Express.
This benefit is not applicable at Tree of Life and amã Stays & Trails.
This benefit is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.
Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are not eligible to earn NeuCoins.
A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail the benefit.
Prior reservation is mandatory to avail this benefit.
This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
No two or more discounts/promotions can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-10% Savings on Spa

This benefit entitles copper members to a 10% discount on Spa Treatments across Taj, Claridges Collection, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.
This benefit is applicable across all participating IHCL hotels except Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.
This offer is not applicable on purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail any such benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
An appointment should be booked in advance to avail this benefit. No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer)
NeuCoins earning will be calculated on the net bill amount after applying the 10% Spa discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

TAJ INNERCIRCLE SILVER MEMBERS

Taj InnerCircle Silver tier member is achieved on eligible spends of INR 01 lakh or stays of 10 eligible room nights within 365 days.

Taj InnerCircle Silver tier members will earn 5 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.

Taj InnerCircle Silver tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

For Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write at customercare@tataneu.com

Tree of Life currently is non-participating brands under the Taj InnerCircle NeuPass loyalty membership program. All benefits/vouchers and earning or redemption of NeuCoins will not be eligible.

-10% Savings on Member Rates

Silver members to get 10% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
This offer is available at participating Taj, Claridges Collection, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels is nonparticipating brands in this offer.
No two or more discounts/promotions can be clubbed to avail this benefit.
Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rates. For stays more than 30 nights, prior, approval from the General Managers of the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature or apply special rates.
Any bookings made via third party sites will not be eligible for NeuCoins.
All taxes and other charges, as applicable, shall be paid by the member.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-10% Savings on Food & Beverage

Silver Members are entitled for a 10% discount on food and beverage (Including Alcoholic beverages) at restaurants across all Taj, Claridges Collection, SeleQtions, Gateway, Vivanta hotels and participating Ginger hotels for a maximum of 10 persons at a time.
The benefit is applicable at all participating food & beverage outlets, including in-room dining and take away orders.
F&B discount is not applicable at Tree of Life hotels, and amã Stays & Trails.
F&B discount is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.
Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are currently not eligible to earn NeuCoins.
A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail this benefit.
The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions, events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-10% Savings on Spa

This benefit entitles silver members to a 10% discount on Spa Treatments across Taj, Claridges Collection, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.
This benefit is applicable across all IHCL hotels except Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.
This offer is not applicable on purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail any such benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
An appointment should be booked in advance to avail this benefit.
No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer)
NeuCoins earning will be calculated on the net bill amount after applying the 10% Spa discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-Late Check-Out

A Silver member will be eligible for a 2-hour late check-out, subject to availability at the time of check-out.
A valid membership number / registered mobile number must be provided at the time of booking, which will be further verified during check-in. Please note the participating hotel reserves the right to cancel the reservation or modify the rates if the required member details are not verified prior to check-in.
This benefit is not applicable on Tree of Life.

TAJ INNERCIRCLE GOLD MEMBERS

Taj InnerCircle Gold tier is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights.

A Taj InnerCircle Gold tier member will earn 7 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.

A Taj InnerCircle Gold tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

For 24-hour dedicated Member service assistance, please call+91 022 6958 2121 or write at gold@tajhotels.com

Tree of Life currently is non-participating brands under the Taj InnerCircle NeuPass loyalty membership program. All benefits/vouchers and earning or redemption of NeuCoins will not be eligible.

-15% Savings on Member Rates

Gold members to get 15% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
This offer is available at participating Taj, Claridges Collection, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels are nonparticipating brands in this offer.
No two or more discounts/promotions can be clubbed to avail this benefit.
Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rates. For stays more than 30 nights, prior, approval from the General Managers of the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature or apply special rates.
Any bookings made via third party sites will not be eligible for NeuCoins.
All taxes and other charges, as applicable, shall be paid by the member.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-Early Check-In / Late Check-Out

A Gold member will be eligible for a 2-hour early check-in and 2-hour late check-out, subject to availability at the time of check-in/ check-out at Taj, Claridges Collection, SeleQtions, Gateway, Vivanta hotels and Ginger hotels. A valid membership number / registered mobile number must be provided at the time of booking, which will be further verified during check-in. Please note the participating hotel reserves the right to cancel the reservation or modify the rates if the required member details are not verified prior to check-in. This benefit is not applicable on Tree of Life

-20 Complimentary Upgrade E-Vouchers to the Next Category of Room Booked

Each of the upgrade is applicable for a complimentary upgrade to the next category of rooms booked for Taj InnerCircle Gold tier members, which is subject to availability at the time of check-in at any of the participating IHCL Hotels.
20 upgrade e-vouchers are issued to a Taj InnerCircle NeuPass Gold member on attaining the Taj InnerCircle Gold tier of NeuPass Program.
Complimentary upgrade voucher is applicable across all participating IHCL hotels except Tree of Life Hotels, Ginger Hotels and amã Stays & Trails.
01 voucher provides upgrade benefits for a stay of up to 05 consecutive nights and applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to 01 room category above their original booking, subject to availability at the time of check-in at any of the participating IHCL Hotels.
None of the upgrade E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature and will be subject to availability).
01 upgrade E-Voucher is applicable towards 01 upgrade for 01 room only, per stay.
For the E-Voucher to be applicable, the room must be booked on the name of the Member and member should be present at the time of check-in.
These E-Vouchers are non-transferable, and their validity cannot be extended.
These vouchers cannot be used to upgrade a room that has already been upgraded using another room upgrade voucher.
E-Vouchers can be availed at the hotel only at the time of check-in.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
All taxes and other charges, as applicable, shall be paid by the member.
This voucher cannot be clubbed with any other vouchers, offers or promotions.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-02 Upgrade E-Vouchers to Taj Club rooms

The Taj Club Room upgrade e-Vouchers entitles the member to a complimentary upgrade to the Taj Club room category and does not include any other offerings.
2 upgrade e-vouchers to Taj Club rooms are issued to a Taj InnerCircle Gold member of NeuPass Program on attaining the Taj InnerCircle NeuPass Gold tier
01 voucher provides upgrade for a stay of up to 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to the Taj Club room category from its original book room category, subject to availability at the time of check-in at any of the participating IHCL Hotels.
This upgrade does not include airport transfer/s and any other service deemed to be an outsourced service by the participating hotel.
Taj Club room benefits are only applicable to the occupants (member and partner) of this room category. Non-residents and/or non-occupants are not allowed to use the benefit.
The Member must be present to avail this such benefit.
Upgrades are subject to availability at the time of check-in.
Taj Club rules and regulations will apply.
For the E-Voucher to be applicable, the room must be booked in the name of the member to whom the voucher is issued.
These E-Vouchers are non-transferable, and their validity cannot be extended.
E-Vouchers can only be availed at the hotel at the time of check-in.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
This voucher cannot be clubbed with any other vouchers, offers or promotions.
All taxes and other charges, as applicable, shall be paid by the member.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same

-15% Savings on Food & Beverage

Gold Members are entitled for a 15% discount on food and beverage (Including Alcoholic beverages) at restaurants across all Taj, Claridges Collection, SeleQtions, Gateway, Vivanta hotels and participating Ginger hotels for a maximum of 10 persons at a time.
The benefit is applicable at all participating food & beverage outlets, including in-room dining and take away orders.
F&B discount is not applicable at Tree of Life hotels, and amã Stays & Trails.
F&B discount is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.
Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are currently not eligible to earn NeuCoins.
A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail this benefit.
The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions, events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
NeuCoins earning will be calculated on the net bill amount after applying the 15% Food & Beverages discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-15% Savings on Spa

This benefit entitles silver members to a 15% discount on Spa Treatments across Taj, Claridhes Collection, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.
This benefit is applicable across all IHCL hotels except Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails.
This offer is not applicable on purchase of any retail products.
A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail this such benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
Appointment should be made in advance to avail this benefit.
No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer) NeuCoins earning will be calculated on the net bill amount after applying the 15% Spa discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same

-Happy Hours - Buy 01 and Get 01

This benefit entitles a Taj InnerCircle Gold member of NeuPass Program to a Buy 01 and get 01 offer on Beverages between 6PM to 8PM, while the member and partner is staying in-house(resident guests only).
This offer is only applicable between 6pm – 8pm on all days of the week.
The offer is applicable on alcoholic and non-alcoholic beverages only and will entitle the member to buy 01 and get 01 round of drinks.
Under the buy 01 and get 01 offer, the member will be charged for the higher value beverage, while the lower or equivalent value beverage will be provided free of charge to the member. Members will be required to pay applicable government taxes on the complimentary beverage.
This benefit is not applicable at Tree of Life hotels, Ginger hotels, and amã Stays & Trails.
The offer is valid on beverages which are served by a standard peg measure or by glass. Ordering of bottles (including wine) is not permissible under this offer.
An order for multiple rounds of drinks cannot be placed in advance.
The first order must be placed at or after 6.00 pm and last order under this offer must be placed by 8.00 pm and must be consumed within a reasonable time after the order has been placed.
The drinks ordered under this offer shall only be served at Taj Club Lounge or at the hotel designated bar/lounge/area/premises where Taj Club Lounge is not available at the hotel. The complimentary beverages must be consumed within the Taj Club Lounge or such designated area only.
This offer shall only be applicable for a resident member and an accompanying person, if any, only during the stay.
An order of only one drink per person can be placed at a time.
Take away of alcohol is not permissible.
Select Bar & Menu to be offered for this privilege and as per brand guidelines defined.
Minibar alcohol will not be a part of this benefit.
Members would need to present their membership number and provide room number details beforehand to avail this offer.
Prior reservation is mandatory to avail this offer
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

TAJ INNERCIRCLE PLATINUM MEMBERS

Taj InnerCircle Platinum tier is achieved on eligible spends of INR 08 lakhs or stays of 80 eligible room nights.

A Taj InnerCircle Platinum tier member will earn 08 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.

A Taj InnerCircle Platinum tier member will earn 04 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.

Tree of Life is non-participating brand under Taj InnerCircle NeuPass Program. NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.

For 24-hour dedicated Member service assistance, please call 1800 11 4825 or write at platinum@tajhotels.com

Tree of Life Resorts & Hotels currently is not a participating brand under the NeuPass loyalty membership program. All benefits / Vouchers and Earning/Redemption of NeuCoins will not be eligible.

-25% Savings on Member Rates

Platinum members to get 25% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, Hotel Reservation Office or Tata Neu app.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
This offer is available at participating Taj, Claridges Collection, SeleQtions, Gateway, Vivanta, Ginger Hotels and amã Stays & Trails only and is subject to room availability. Tree of Life Hotels is non-participating brands in this offer.
No two or more discounts/promotions can be clubbed to avail this benefit.
Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member rates. For stays more than 30 nights, prior, approval from the General Managers of the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature or apply special rates.
Any bookings made via third party sites will not be eligible for NeuCoins.
All taxes and other charges, as applicable, shall be paid by the member.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-Early Check-In / Late Check-Out

A Platinum member will be eligible for a 4-hour early check-in and 4-hour late check-out, subject to availability at the time of check-in at Taj, Claridges Collection, SeleQtions, Gateway, Vivanta hotels and Ginger hotels.
A valid membership number / registered mobile number must be provided at the time of booking, which will be further verified during check-in. Please note the participating hotel reserves the right to cancel the reservation or modify the rates if the required member details are not verified prior to check-in.
This benefit is not applicable on Tree of Life.

-Unlimited Complimentary Upgrade E-Vouchers to the Next Category of Room Booked

Each of the upgrade is applicable for a complimentary upgrade to the next category of rooms booked for Taj InnerCircle Platinum tier members, which is subject to availability at the time of check-in at any of the participating IHCL Hotels.
Upgrade e-vouchers are issued to a Taj InnerCircle Platinum member of NeuPass Program on attaining the Taj InnerCircle Platinum tier.
Complimentary upgrade voucher is applicable across all participating IHCL hotels except Tree of Life Hotels, Ginger Hotels and amã Stays & Trails.
None of the upgraded E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature and will be subject to availability).
01 upgrade E-Voucher is applicable towards 01 upgrade for 01 room only, per stay.
For the E-Voucher to be applicable, the room must be booked on the name of the staying member only.
01 voucher provides upgrade benefits for a stay of up to 05 consecutive nights and applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to 01 room category above their original booking, subject to availability at the time of check-in at any of the participating Hotels.
This voucher cannot be clubbed with any other vouchers, offers or promotions.
These E-Vouchers are non-transferable, and their validity cannot be extended.
Applicable E-Vouchers, if applicable, will be loaded in the Member account, and can be availed at the hotel at the time of check-in.
The Member must be present to avail this such benefit.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
Government taxes/levies if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-10 upgrade E-Vouchers to Taj Club Rooms

The Taj Club Room upgrade e-Vouchers entitles the member to a complimentary upgrade to the Taj Club room category and does not include any other offerings.
10 upgrade e-vouchers to Taj Club rooms are issued to a Taj InnerCircle Platinum member of NeuPass Program on attaining the Taj InnerCircle NeuPass Platinum tier
01 voucher provides upgrade for a stay of up to 05 consecutive nights, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to the Taj Club room category from its original book room category, subject to availability at the time of check-in at any of the participating IHCL Hotels.
This upgrade does not include airport transfer/s and any other service deemed to be an outsourced service by the participating hotel.
Taj Club room benefits are only applicable to the occupants (member and partner) of this room category.
Non-residents and/or non-occupants are not allowed to use the benefit.
The Member must be present to avail this such benefit.
Upgrades are subject to availability at the time of check-in.
Taj Club rules and regulations will apply.
For the E-Voucher to be applicable, the room must be booked in the name of the member to whom the voucher is issued.
These E-Vouchers are non-transferable, and their validity cannot be extended.
E-Vouchers can only be availed at the hotel at the time of check-in.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
This voucher cannot be clubbed with any other vouchers, offers or promotions.
All taxes and other charges, as applicable, shall be paid by the member.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-25% Savings on Food & Beverage

Platinum Members are entitled for a 25% discount on food and beverage (Including Alcoholic beverages) at restaurants across all Taj, Claridges Collection, SeleQtions, Gateway, Vivanta hotels and participating Ginger hotels for a maximum of 10 persons at a time.
The benefit is applicable at all participating food & beverage outlets, including in-room dining and take away orders.
F&B discount is not applicable at Tree of Life hotels, and amã Stays & Trails.
F&B discount is not applicable at the following Ginger Hotels - Ginger Goa, Dona Paula; Ginger Ahmedabad Satellite; Ginger Ahmedabad (SG Road); Ginger Thane; Ginger Goa, Madgaon; Ginger Aurangabad; Ginger Guwahati; Ginger Katra; Ginger Tirupur; and Ginger Dwarka.
Food and Beverage (F&B) expense incurred during In-Room Dining, Dine-In and Takeaways at Ginger Hotels are currently not eligible to earn NeuCoins.
A valid NeuPass Membership number and/or registered mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail this benefit.
The table booking must be done in advance at the restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions, events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
NeuCoins earning will be calculated on the net bill amount after applying the 25% Food & Beverages discount. The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

-Unlimited Lounge Access

This benefit entitles a Taj InnerCircle Platinum members and partner to a High tea at Taj Club lounge from 3pm to 5pm and service of hot and soft beverages at the Club lounge from 7am to 11pm for a member and partner staying , and does not include any other offerings. This is applicable only for resident guests.
The benefits of the Taj Club Lounge are applicable to the Taj Innercircle Platinum members of NeuPass Program for all room categories.
Non-Residents are not permitted to use the benefits.
The Hotel management reserves the right to restrict entry to the Taj Club lounge/ designated venue. Taj Club// designated venue rules and regulations will apply.
This benefit is valid for use at all the participating hotels where Taj Club lounge exists and designated venue to be defined by hotels where Taj Club lounge does not exist.
The Member must be present to avail this such benefit.
Prior reservation is mandatory for usage of this benefit.
Government taxes/levies if applicable, are payable by the member directly at the participating hotel.
Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same

-25% Savings on Spa

This benefit entitles silver members to a 25% discount on Spa Treatments across Taj, Claridges Collection, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at Spas.
This benefit is applicable across all IHCL hotels except Tree of Life Hotels, Ginger Hotels, and amã Stays & Trails. This offer is not applicable on purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
All taxes and other charges, as applicable, shall be paid by the member.
The Member must be present to avail any such benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
An appointment should be booked in advance to avail this benefit.
No two discounts can be clubbed to avail this offer. (E.g. Epicure 20% discount cannot be clubbed with the offer)
NeuCoins earning will be calculated on the net bill amount after applying the 25% Spa discount.
The member must quote the registered mobile number and validate the same with an OTP while availing the benefits offered.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same

-Complimentary Beverages at Taj Club lounge or Designated Lounge/Bars

This benefit entitles a Taj InnerCirle Platinum member of NeuPass for unlimited complimentary beverages between 6PM to 8PM, while the member and partner is staying in-house(resident guests only).
This offer is only applicable between 6PM – 8PM on all days of the week.
This benefit is not applicable at Tree of Life hotels, Ginger hotels, and amã Stays & Trails.
The offer is valid on beverages which are served by a standard peg measure or by glass. Ordering of bottles (including wine) is not permissible under this offer.
An order for multiple rounds of drinks cannot be placed in advance.
The first order must be placed at or after 6.00 PM and last order under this offer must be placed by 8.00 PM and must be consumed within a reasonable time after the order has been placed.
The complimentary beverages under this offer shall only be served at Taj Club Lounge or at the hotel designated bar/lounge/area/premises where Taj Club Lounge is not available at the hotel. The complimentary beverages must be consumed within the Taj Club Lounge or such designated area only.
This offer shall only be applicable for a resident member and an accompanying person, if any, only during the stay. An order of only one drink per person can be placed at a time. Take away of alcohol is not permissible.
Select Bar & Menu to be offered for this privilege and as per brand guidelines defined.
Minibar alcohol will not be a part of this benefit.
Members would need to present their membership number and provide room number details beforehand to avail this offer.
Prior reservation is mandatory to avail this offer
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.

BOOK FOR SOMEONE ELSE

Savings on Best Available Rates (BAR/Member Rates throughout the year for room reservations are applicable for Room only and Breakfast inclusive rates on direct bookings as per member Tier.

The member should be logged-in to http://www.tajhotels.com/ to use the Book for someone else’s journey.

The offer is available and bookable only via the official website of Taj, Claridges Collection, Seleqtions, Gateway and Vivanta Hotels. The same is subject to room availability.

This offer will be applicable brands at Taj, Claridges Collection, SeleQtions, Gateway, and Vivanta. It’s not applicable for Tree of Life Resorts, Ginger Hotels, and amã Stays & Trails.

Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member discounted rate. For stays more than 30 nights, prior, approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.

Taj InnerCircle member of NeuPass who has booked stay for non-member friend or family, will only get the discount benefits of room rate and not any other benefit associated with member specific tier.

NeuCoins will be awarded exclusively to the guests staying at the hotel, provided they are a NeuPass member. The number of NeuCoins earned will be determined by their membership tier.

Please note that the member making the reservation on behalf of someone else will not be eligible to earn any reward points for the booking.

Any bookings made via any other website / third party platform is not eligible.

Guests once enrolled can earn points for the stay.

Guests enrolled in the program prior to billing are eligible to earn points for that stay.

The “Book for Someone Else” offer is currently not applicable to the following IHCL brands: Tree of Life, Ginger Hotels, and amã Stays & Trails.

Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.

All Terms and Conditions of the Tata Neu Member Programme will apply. Please click here to view the same.