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Membership Benefits Terms and Conditions

TAJ INNERCIRCLE COPPER MEMBER

Taj InnerCircle Copper is the base tier available to guests above the age of 18 years.
Taj Innercircle Copper tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels including Ginger Hotels.

Benefits

10% Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made, has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels and ãma Stays & Trails only and is subject to room availability.
Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member discounted rate. For stays more than 30 nights, prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office or Hotel Reservation Office. Any bookings made via third party sites will not be eligible for Member points/NeuCoins.
Government taxes/levies must be paid as applicable, on the total bill value.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible.

10% Savings on Spa

This benefit entitles Members to a discount at Spas across Taj, SeleQtions, Gateway and Vivanta Hotels, subject to appointment availability at participating Spas.
This offer is not applicable on purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
No two or more discounts can be clubbed to avail this benefit.
NeuCoins earning will be calculated on the net bill amount after applying the 10% Spa discount.
An appointment should be made in advance to avail this benefit.
Upon providing the mobile number, the discount will be validated with an OTP.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible.

10% Savings on Food & Beverage

This benefit entitles Members to Food and Beverage discount (including alcohol) at participating restaurants across Taj, SeleQtions, Gateway, or Vivanta for a maximum of 10 people at a time.
The benefit is applicable at all Food & Beverage outlets, including in-room dining and takeaway orders.
F&B discount is not applicable at Ginger Hotels, Tree of Life Hotels, and ãma Stays & Trails.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable on the total bill value.
The Member must be present to avail the benefit.
The table booking must be done in advance at the participating restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, discounted or package rates, and special promotions or events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.
Upon providing the mobile number, the discount will be validated with an OTP.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
For Member service assistance, please call 1800 202 8282. from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.
Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.
All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.

TAJ INNERCIRCLE SILVER MEMBER

Taj InnerCircle Silver tier is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights.
Taj Innercircle Silver tier members will earn 5 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels.
Taj Innercircle Silver tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.
A Taj Innercircle Silver tier member will be eligible for 2-hour late-checkout, subject to availability.

Benefits

10% Savings on Best Available Rates (BAR) through the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note the participating hotel where such booking is made has the liberty to cancel or amend rates in the event that member details are not provided prior to check-in.
This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels, and ãma Stays & Trails only and is subject to room availability.
Members can book their stay for a maximum length of 30 nights at any of the participating hotels at the member discounted rate. For stays exceeding 30 nights, prior written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, or Hotel Reservation Office. Any bookings made via third-party sites will not be eligible for Member points/NeuCoins.
Government taxes/levies must be paid as applicable, on the total bill.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible.

10% Savings on Spa

This benefit entitles Members to a discount at Spas across Taj, SeleQtions, Gateway, and Vivanta Hotels, subject to appointment availability at participating Spas.
This offer is not applicable on the purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail any such benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
An appointment should be booked in advance to avail this benefit.
No two or more discounts can be clubbed to avail this benefit.
NeuCoins earning will be calculated on the net bill amount after applying the 10% Spa discount.
Upon providing the mobile number, the discount will be validated with an OTP.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible.

10% Savings on Food & Beverage

This benefit entitles Members to a Food and Beverage discount (including alcohol) at participating restaurants across Taj, SeleQtions, Gateway, or Vivanta for a maximum of 10 people at a time.
The benefit is applicable at all Food & Beverage outlets, including in-room dining and takeaway orders.
F&B discount is not applicable at Ginger Hotels, Tree of Life Hotels, and ãma Stays.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail this benefit.
The table booking must be done in advance at the participating restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, discounted or package rates, and special promotions or events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
NeuCoins earning will be calculated on the net bill amount after applying the 10% Food & Beverages discount.
Upon providing the mobile number, the discount will be validated with an OTP.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
For Member service assistance, please call 1800 202 8282. from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.
Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under NeuPass loyalty membership program.
All NeuPass Members benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.

TAJ INNERCIRCLE GOLD MEMBER

Taj InnerCircle Gold tier is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights.
A Taj Innercircle Gold tier member will earn 7 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels except Ginger Hotels.
A Taj Innercircle Gold tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.
A Taj Innercircle Gold tier member will be eligible for a 2-hour early check-in and 2-hour late-checkout, subject to availability.
Taj Innercircle Gold Member will be eligible for Priority Check-in.

Benefits

20% Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room Only and Breakfast Inclusive rates on direct bookings.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note that the participating hotel where such booking is made has the liberty to cancel or amend rates if member details are not provided prior to check-in.
This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels, and ãma Stays & Trails only and is subject to room availability.
Members can book their stay for a maximum length of 30 nights at any of the participating hotels at the member discounted rate. For stays exceeding 30 nights, prior written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, or Hotel Reservation Office. Any bookings made via third-party sites will not be eligible for Member points/NeuCoins.
Government taxes/levies must be paid as applicable, on the total bill value.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

20 complimentary upgrade E-Vouchers to the next category of room booked.

Each of the upgrade benefits is applicable for a complimentary upgrade to the next category of rooms booked for Taj InnerCircle Gold tier members, subject to availability at the time of check-in at any of the participating IHCL Hotels.
One voucher provides upgrade benefits for a stay of up to five consecutive nights and is applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to one room category above their original booking, subject to availability at the time of check-in at any of the participating IHCL Hotels.
None of the upgrade E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature and will be subject to availability).
One upgrade E-Voucher is applicable towards one upgrade for one room only, per stay.
Complimentary upgrade voucher is applicable across all IHCL hotels except Tree of Life resorts.
For the E-Voucher to be applicable, the room must be booked in the name of the Member and the Member should be present at the time of check-in.
These E-Vouchers are non-transferable, and their validity cannot be extended.
Applicable E-Vouchers, if available, will be loaded in the Member account and can be availed at the hotel at the time of check-in.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
Government taxes/levies, if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.
The Member must be present to avail this benefit.
This voucher cannot be clubbed with any other vouchers, offers, or promotions.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

2 Upgrade E-Vouchers to Taj Club rooms

One voucher provides upgrade benefits for a stay of up to five consecutive nights and is applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to one room category above their original booking, subject to availability at the time of check-in at any of the participating IHCL Hotels.
The Taj Club upgrade e-Vouchers shall be applicable for a complimentary upgrade to the Taj Club room category.
This upgrade does not include airport transfer(s) or any other service deemed to be an outsourced service by the participating hotel.
Taj Club room benefits are only applicable to the occupants of this room category. Non-residents and/or non-occupants are not allowed to use the benefits and will be charged for any such service availed.
The Member must be present to avail this benefit.
The hotel management reserves the right to restrict entry to the Taj Club lounge.
Upgrades are subject to availability at the time of check-in.
Taj Club rules and regulations will apply.
For the E-Voucher to be applicable, the room must be booked in the name of the Member.
These E-Vouchers are non-transferable, and their validity cannot be extended.
Applicable E-Vouchers, if available, will be loaded in the Member account and can be availed at the hotel at the time of check-in.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
This voucher cannot be clubbed with any other vouchers, offers, or promotions.
Government taxes/levies, if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

15% Savings on Spa

This benefit entitles Members to a discount at Spas across Taj, SeleQtions, Gateway, and Vivanta Hotels, subject to appointment availability at participating Spas.
This offer is not applicable on the purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
An appointment should be made in advance to avail this benefit.
No two or more discounts can be clubbed to avail this benefit.
NeuCoins earning will be calculated on the net bill amount after applying the 15% Spa discount.
Upon providing the mobile number, the discount will be validated with an OTP.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.

10% Savings on Food & Beverage

This benefit entitles Members to a Food and Beverage discount (including alcohol) at participating restaurants across Taj, SeleQtions, Gateway, or Vivanta for a maximum of 10 people at a time.
The benefit is applicable at all Food & Beverage outlets, including in-room dining and takeaway orders.
F&B discount is not applicable at Ginger Hotels, Tree of Life Hotels, and ãma Stays.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail this benefit.
The table booking must be done in advance at the participating restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, discounted or package rates, and special promotions or events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
NeuCoins earning will be calculated on the net bill amount after applying the 15% Food & Beverages discount.
Upon providing the mobile number, the discount will be validated with an OTP.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.

Happy Hours - Buy 1 and get 1 on alcoholic and non-alcoholic beverages at designated lounge/bars across all hotels between 6.00pm - 8.00pm, on all days of the week

Buy 1 and get 1 during happy hours for the Taj InnerCircle Gold Tier member and their partner (member + one), while the member and partner are staying in-house (resident guests only).
The offer is available between 6 PM - 8 PM on all days of the week.
The offer applies to alcoholic and non-alcoholic beverages only and entitles the member to buy 1 and get 1 round of drinks.
Under the buy 1 and get 1 offer, the member will be charged for the higher-value beverage, while the lower or equivalent value beverage will be provided free of charge. Members will be required to pay applicable government taxes on the complimentary beverage.
The offer is valid on beverages served by a standard peg measure or by glass. Ordering of bottles (including wine) is not permissible under this offer.
An order for multiple rounds of drinks cannot be placed in advance.
The last order under this offer must be placed by 8:00 PM and must be consumed within a reasonable time after the order has been placed.
The drinks ordered under this offer will only be served within the designated bar/lounge or area/premises defined by the hotel and must be consumed within that designated area. The order cannot be consumed in any other outlet/area of the hotel. Takeaway of alcohol is not permissible.
A select Bar & Menu will be offered for this privilege, as per brand guidelines defined.
Minibar alcohol will not be a part of this benefit.
Members must present their membership number and/or room number beforehand to avail of this offer.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spends.
Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1,000 and a maximum amount of INR 25,000.
For 24-hour dedicated Member service assistance, please call +91 22 6905 0055 or write to us at gold@tajhotels.com.
Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under the NeuPass loyalty membership program.
All NeuPass Members' benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.

TAJ INNERCIRCLE PLATINUM MEMBER

Taj InnerCircle Platinum tier is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights.
A Taj Innercircle Platinum tier member will earn 8 NeuCoins for every INR 100 of eligible spends, net of taxes at participating IHCL Hotels except Ginger Hotels.
A Taj Innercircle Platinum tier member will earn 4 NeuCoins for every INR 100 of eligible spends, net of taxes at participating Ginger Hotels.
A Taj Innercircle Platinum tier member will be eligible for a 4-hour early check-in and 4-hour late check-out, subject to availability.
Priority check-in and the convenience of an in-room check-in is subject to availability at the participating hotels.

Benefits

25% Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room Only and Breakfast Inclusive rates on direct bookings.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification during check-in. Please note that the participating hotel where such booking is made has the liberty to cancel or amend rates if member details are not provided prior to check-in.
This offer is available at participating Taj, SeleQtions, Gateway, Vivanta, Ginger Hotels, and ãma Stays & Trails only and is subject to room availability.
Members can book their stay for a maximum length of 30 nights at any of the participating hotels at the member discounted rate. For stays exceeding 30 nights, prior written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
Members are eligible to earn member points/NeuCoins only on direct bookings made via the Taj Website, Taj Reservation Worldwide, IHCL Regional Reservation Office, or Hotel Reservation Office. Any bookings made via third-party sites will not be eligible for Member points/NeuCoins.
Government taxes/levies must be paid as applicable, on the total bill value.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

Unlimited upgrade E-Vouchers to the next category of room booked

Each of the upgrade benefits is applicable for a complimentary upgrade to the next category of rooms booked for Taj InnerCircle Platinum tier members, subject to availability at the time of check-in at any of the participating IHCL Hotels.
None of the upgrade E-Vouchers will be applicable towards an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature and subject to availability).
One upgrade E-Voucher is applicable towards one upgrade for one room only, per stay.
For the E-Voucher to be applicable, the room must be booked in the name of the Member.
Complimentary upgrade voucher is applicable across all IHCL hotels except Tree of Life resorts.
One voucher provides upgrade benefits for a stay of up to five consecutive nights and is applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to one room category above their original booking, subject to availability at the time of check-in at any of the participating IHCL Hotels.
This voucher cannot be clubbed with any other vouchers, offers, or promotions.
These E-Vouchers are non-transferable, and their validity cannot be extended.
Applicable E-Vouchers, if available, will be loaded in the Member account and can be availed at the hotel at the time of check-in.
The Member must be present to avail this benefit.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
Government taxes/levies, if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India, and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligibility.

10 upgrade E-Vouchers to Taj Club rooms

The Taj Club upgrade e-Vouchers shall be applicable for a complimentary upgrade to the Taj Club room category.
This upgrade does not include airport transfer/s and any other service deemed as an outsourced service by the participating hotel.
Taj Club room benefits are only applicable to the occupants of this room category. Non-residents and/or non-occupants are not allowed to use the benefits and will be charged for any such service availed.
The hotel management reserves the right to restrict entry to the Taj Club lounge.
Taj Club rules and regulations will apply.
Upgrades are subject to availability at the time of check-in.
These E-Vouchers are non-transferable and their validity cannot be extended.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
One voucher provides upgrade benefits for a stay of up to five consecutive nights and applicable for a maximum of 20 consecutive nights in a single stay visit, subject to availability at the time of check-in at any of the participating IHCL Hotels.
Members can redeem this voucher to upgrade to one room category above their original booking, subject to availability at the time of check-in at any of the participating IHCL Hotels.
The Member must be present to avail this such benefit.
For the E-Voucher to be applicable, the room must be booked in the name of the Member.
These E-Vouchers are non-transferable, and their validity cannot be extended.
Applicable E-Vouchers, if applicable, will be loaded in the Member account, and can be availed at the hotel at the time of check-in.
This voucher cannot be renewed or exchanged against cash.
This voucher cannot be clubbed with any other vouchers, offers or promotions.
Government taxes/levies if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any further dispute related to this benefit shall be governed and interpreted in accordance with the laws of India and the Courts at Mumbai shall have exclusive jurisdiction.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.

12 Pool Access Vouchers [For Non-Resident members only]

Pool access vouchers available up to 12 times in a year entitle the Taj InnerCircle Platinum member and one accompanying guest to pool access at any of the participating Taj, SeleQtions, Gateway, and Vivanta hotels. This benefit does not include any other offerings or services.
This voucher is non-transferable and can only be redeemed by the Taj InnerCircle Platinum member for his/her use.
Members need to connect with the participating hotel directly to redeem this voucher and make a reservation.
Prior reservation is mandatory for usage of this voucher. Access to the pool is subject to availability.
To avail of this voucher, please validate at the time of redemption by quoting your registered mobile number. You will then receive an OTP for verification, which needs to be provided to complete the process.
This voucher is valid for use within India only at participating hotels.
All taxes and other charges, as applicable, shall be paid by the member.
This voucher is not applicable for redemption between 24th December and 5th January, 14th February, and on select weekends, public holidays & festivals.
This voucher cannot be clubbed with any other vouchers, offers, or promotions.
Each of the E-Vouchers must be utilized within 365 days from the date of issue.
This voucher cannot be renewed or exchanged against cash.
The Member must be present to avail of this benefit.
Government taxes/levies, if applicable, are payable by the Member directly at the participating hotel when using each of the E-Vouchers.
Withdrawal of this category of E-Voucher is at the sole discretion of Programme management.
Any dispute pertaining to the use of this voucher shall be governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.

Unlimited Taj Club Lounge Access

High tea at Club lounge from 3pm to 5pm for resident Taj Innercircle Platinum members and partner only.
Service of hot and soft beverages at the Club lounge from 7am to 11pm for resident Taj Innercircle Platinum member and partner only.
The benefits of the Taj Club Lounge are applicable to the occupants of all room categories. Non-Residents are not permitted to use the benefits and will be charged for the service (as the case may be).
The Hotel management reserves the right to restrict entry to the Taj Club lounge. Taj Club rules and regulations will apply.
The Member must be present to avail this such benefit.
Prior reservation is mandatory for usage of this benefit.
This benefit is valid for use at all participating hotels where Taj Club lounge exists.
Government taxes/levies if applicable, are payable by the Member directly at the participating hotel.
Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.

25% Savings on Spa

This benefit entitles Members to a discount at Spas across Taj, SeleQtions, Gateway, and Vivanta Hotels, subject to appointment availability at participating Spas.
This offer is not applicable on the purchase of any retail products.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail this benefit.
This benefit can be used for multiple transactions.
This benefit is not applicable on discounted or package rates offered and is applicable solely on Spa services.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
An appointment should be booked in advance to avail this benefit.
No two or more discounts can be clubbed to avail this benefit.
NeuCoins earning will be calculated on the net bill amount after applying the 25% Spa discount.
Upon providing the mobile number, the discount will be validated with an OTP.
Any dispute pertaining to the use of this benefit shall be governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.

25% Savings on Food & Beverage

This benefit entitles Members to Food and Beverage discount (including alcohol), at participating restaurants across Taj, SeleQtion, Gateway or Vivanta for a maximum of 10 people at a time.
The benefit is applicable at all Food & Beverage outlets, including in-room dining and take away orders.
F&B discount is not applicable at Ginger hotels, Tree of Life hotels, and ãma Stays.
A valid NeuPass Membership number and/or mobile number must be provided at the time of availing this benefit.
Government taxes/levies must be paid as applicable, on the total bill value.
The Member must be present to avail this such benefit.
The table booking must be done in advance at the participating restaurant to avail this benefit, subject to availability as per the restaurant protocols and time slots.
This benefit cannot be clubbed with other offers, other discounted or package rates, and special promotions or events/banquet functions and/or bookings.
No two or more discounts can be clubbed to avail this benefit.This benefit can be used for multiple transactions.
This benefit is not valid for use at any other service establishment and is not redeemable for cash.
NeuCoins earning will be calculated on the net bill amount after applying the 25% Food & Beverages discount.
Upon inputting the mobile number, the discount will be validated with an OTP on the POS system.
Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply.

Happy Hours at designated lounge/bars across all participating hotels

Complimentary alcohol hours for the Member and partner only, whilst the Member is staying in-house (resident guests only) at the participating hotel between 6:00 PM and 8:00 PM on all days of the week.
This benefit provides unlimited complimentary alcoholic and non-alcoholic beverages to the Taj InnerCircle Platinum member.
This benefit is valid on beverages that are served by a standard peg measure or by glass. Ordering of bottles, including wine, is not permissible under this benefit.
An order for multiple rounds of drinks cannot be placed in advance.
The last order under this benefit must be placed by 8:00 PM and must be consumed within a reasonable time after the order has been served.
The drinks ordered under this benefit will only be served within the designated bar premises of the participating hotel and must be consumed within the designated bar premises itself. The order cannot be consumed in any other outlet/area of the participating hotel. Take-away of alcohol is not permissible.
A select Bar & Menu will be defined by the participating hotel for this benefit.
Minibar alcohol will not be a part of this benefit.
Members must present their Membership number/registered mobile number and/or room number beforehand to avail this benefit.
Any dispute pertaining to the use of this benefit shall be governed by the laws of India, and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible spendings.
Member Points/NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1,000 and a maximum amount of INR 25,000.
For 24-hour dedicated Member service assistance, please call 1800 11 4825 or write to us at platinum@tajhotels.com.
Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under the NeuPass loyalty membership program.
All NeuPass Members' benefits & vouchers are not applicable at Tree of Life Resorts & Hotels.

BOOK FOR SOMEONE- ELSE ON MEMBER RATES

Savings on Best Available Rates (BAR) throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings as per member Tier.
The member should be logged in to use the Book for someone else’s journey.
The offer is available and bookable only via the official website of Taj and Gateway Hotels. The same and is subject to room availability.
This offer will be applicable brands at Taj, Gateway, Vivanta & SeleQtion and not ãma, Ginger, Tree of Life Resorts.
Member can book their stay for a maximum length of 30 nights at any of the participating hotels at member discounted rate. For stays more than 30 nights, prior, written approval from the participating hotel is necessary. Each participating hotel reserves the right to refuse bookings of such nature as well as apply special rates.
NeuCoins will be awarded exclusively to the guests staying at the hotel, provided they are a NeuPass member. The number of NeuCoins earned will be determined by their membership tier. Please note that the member making the reservation on behalf of someone else will not be eligible to earn any reward points for the booking.
Any bookings made via any other website / third party platform is not eligible.
Guests once enrolled can earn points for the stay.
Guests enrolled in the program prior to billing are eligible to earn points for that stay.
The “Book for Someone Else” offer is currently not applicable to the following IHCL brands: Ginger Hotels, Tree of Life Resorts & Hotels, and amã Stays & Trails. This exclusion will remain in effect until their individual websites are launched.
Any dispute pertaining to the use of this benefit shall be governed by the laws of India and the parties submit to the exclusive jurisdiction of the courts at Mumbai.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Please visit here for all Member Programme Terms and Conditions and eligible.

GENERAL TERMS AND CONDITIONS

The member tier will be upgraded upon meeting the eligibility criteria, which include room nights or eligible spend. All benefits associated with the new tier will become active and valid from the date of the upgrade. The upgraded tier will remain valid for 365 days from the date of the upgrade.
A member can either earn coins or burn coins in a single transaction; both actions cannot occur simultaneously within the same transaction.
Member Points / NeuCoins can be redeemed and gifted in the form of Taj Experience Gift Cards to friends and/or family of the Member, for a minimum amount of INR 1000 and maximum amount of INR 25000.
For Member service assistance, please call 1800 202 8282 from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.
Tree of Life Resorts & Hotels are currently not eligible to Earn/Redeem NeuCoins under Neu Pass loyalty membership program.
None of the NeuPass Members benefits & vouchers are applicable at Tree of Life Resorts & Hotels.
A valid Membership number / registered mobile number should be provided at the time of booking for further verification at IHCL hotels Unit.
All Terms and Conditions of the Tata Neu Member Programme will apply.
Tata Neu member benefits cannot be sold, bartered, or transferred.
IHCL may refuse to honour or recognize any NeuCoins or benefits which Tata Neu believes may have been transferred, sold or bartered, subject to the below:

Death - In the event of a Tata Neu Member's death, Tata Neu may, in its sole discretion, allow unutilized NeuCoins from the deceased Tata Neu Member's Membership Account to be transferred to a family member or a friend who is an active Tata Neu Member upon Tata Neu's receipt and review of all requested documentation and communications.
Duplicate Membership Accounts - In the event that an individual user has more than one Membership Account. Tata Neu may allow NeuCoins and benefits to be transferred from one Membership Account to another upon Tata Neu's receipt and review of any requested documentation evidencing such duplication of Membership Accounts.