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FAQs

Explore our comprehensive FAQ section for detailed insights into amã Stays & Trails. From booking protocols to villa amenities and features, ensure your experience with us is seamless and well-informed.

What is amã Stays & Trails?

amã Stays & Trails is a distinctive offering by Indian Hotels Company Limited, featuring untouched experiential escapes. From charming residences to mesmerizing trails in unique locations, amã Stays & Trails combine elegance with homely comfort and warm service, offering immersive and authentic local experiences to guests.

What types of accommodations does amã Stays & Trails offer?

At amã Stays & Trails, we offer a delightful array of accommodations, including luxurious private villas, charming bungalows, cosy cottages, architectural marvels, heritage gems, modern villas, European-style retreats, and more. Each bungalow is uniquely curated to blend elegance with local charm, creating unforgettable stays for our guests. Additionally, you will have a dedicated in-house team to take care of all your needs and a large space completely to yourself, ensuring a truly personalized and private experience.

In which locations can I find amã Stays & Trails?

We are located in over 30 destinations across India. From popular tourist spots like Goa, Kerala, Rajasthan, and Himachal Pradesh to off-the-beaten-path gems like Ghanerao, Naukuchiatal, and Dhanaulti, each location at amã Stays & Trails promises a unique and memorable experience. Explore our collection to discover tranquil escapes and authentic local experiences.

What kind of amenities are typically offered at amã Stays & Trails?

The amenities at amã Stays & Trails vary from bungalow to bungalow, offering a blend of luxurious and thoughtful features. Some amenities might incur additional charges. Here’s what you can typically expect:

Private swimming pool
Gourmet meals prepared by our in-house chefs
Barbecue and picnic setups
Cooking classes with our chefs
Unique local experiences such as farm tours, plantation walks, trekking, and more (available at certain locations)
Daily housekeeping services
Activities both indoors and outdoors
Dedicated yoga spaces
Specialty tea and coffee experiences
Pet-friendly options
Recreational amenities like tennis courts, fitness centers, and home theatres (at specific locations)
Complimentary Wi-Fi
Air-conditioned accommodations
Secure on-site parking

Each bungalow is crafted to offer a distinct and memorable experience, combining comfort, luxury, and charm of the local area.

How can I book a stay at an amã Stays & Trails bungalow?

You can book a stay directly through the amã Stays & Trails website at www.amastaysandtrails.com. Alternatively, you can contact our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

What kind of experiences do you offer?

At amã Stays & Trails, we offer an array of immersive experiences that connect you with local life and culture.

Culinary Experiences: Enjoy culinary adventures with cooking classes featuring regional recipes, and relax with BBQs, picnics, or breakfast on the lawns or by the pool.
Locale & Cultural Experiences: Explore nature with guided walks led by local experts, specially curated for nature lovers and photography enthusiasts. Visit nearby villages to witness traditional crafts and participate in cultural ceremonies, offering a deeper understanding of the destination.
Recreational Activities: Most of our bungalows offer recreational activities such as tennis, air hockey, hot air balloon rides, and indoor leisure options like home theatres and billiards.
Wellness Facilities: Wellness enthusiasts can access modern gym facilities and spa services at our nearby IHCL hotels.

Are your bungalows family-friendly?

All our bungalows at amã Stays & Trails are designed to be family-friendly, offering the perfect private space for you and your loved ones. You can enjoy the entire bungalow exclusively, ensuring a comfortable and memorable experience for your family. We provide extra beds on request, on a chargeable basis. All our bungalows feature engaging indoor activities, and many also offer exciting outdoor adventures suitable for both children and adults. For more information on specific amenities and activities available at each bungalow, please visit the bungalow page on our website or contact us directly at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

Are pets allowed at amã Stays & Trails villas & bungalows?

All our bungalows and villas are pet-friendly. We enthusiastically welcome your furry companions to accompany you for a delightful stay with amã Stays & Trails. Our accommodations are designed to provide comfort and enjoyment for both you and your pets. For more information on our pet-friendly policy, please click here.

What is your cancellation policy?

Our cancellation policy at amã Stays & Trails allows for free cancellation up to 15 days prior to arrival (except stays booked during Christmas and New Year’s). Cancellations made between 8-14 days before arrival will incur a penalty of 1 night's stay, while cancellations made 0-7 days before arrival will result in a 100% penalty.

Are airport transfer available?

Yes, all amã Stays & Trails villas offer airport transfers upon request for an additional fee, arranged by our nearby IHCL hotels. To check availability and pricing for a seamless arrival, please reach out to our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

What is the typical check-in and check-out time?

The standard check-in time at all our bungalows and villas at amã Stays & Trails is 3:00 pm, and check-out is at 12:00 pm. However, we are happy to accommodate early check-ins or late check-outs based on availability for an additional charge. Please contact our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com to request such arrangements. We will do our best to make your stay as convenient and enjoyable as possible.

What is amã Stays & Trails commitment to sustainability?

At amã Stays & Trails, we prioritize sustainable and eco-friendly practices across all our bungalows. Our dedication to responsible tourism includes:

Implementing effective waste management systems at each villa across all locations.
Hiring and training local community members to bolster the local economy.
Utilizing solar panels for electricity and heating in our villas.
Adopting a strict no single-use plastic policy.
Collaborating with local artisans to incorporate regional design elements in every villa.

Our aim is to seamlessly blend luxury with sustainability, providing a responsible and environmentally conscious experience for all our guests.

Are there dining options available at the bungalow?

All of our amã Stays & Trails bungalows offer in-house dining options with menus featuring regional specialties with the use of fresh local ingredients made by our in-house chef. All our bungalows also provide bespoke dining experiences, including picnics, barbecues, and private dinners.

What safety measures does amã Stays & Trails have in place?

Ensuring the safety and well-being of our guests is our utmost priority at amã Stays & Trails. We have adopted enhanced safety protocols aligned with IHCL’s safety standards. Each of our bungalows is FSSAI certified to guarantee hygienic food practices. Additionally, our staff is well-trained to maintain a secure and comfortable environment for all guests.

Can I organize events or gatherings at amã Stays & Trails?

Yes, our bungalows at amã Stays & Trails are perfect for hosting a variety of events and gatherings, such as small weddings, corporate retreats, yoga retreats, reunions, milestone celebrations, and more. We also cater to special moments like vow renewals, pre and post-wedding photoshoots, maternity sessions, and film or exclusive shoots. We provide different event packages and help with event coordination. For further details, please reach out to our reservations team at book@amastaysandtrails.com or call +91 80 6187 3747. Additionally, for larger groups, you can inquire about booking our combo bungalows, which are located close to each other.

What is Tata Neu?

Tata Neu is a digital super app by the Tata Group that integrates multiple Tata-owned brands and services into a single platform. It offers a seamless shopping, travel, and lifestyle experience by allowing users to earn and redeem NeuCoins across various Tata brands, including IHCL, Air India/Air India Express, BigBasket, Croma, Westside, Tanishq, and many more.

What is NeuPass?

NeuPass is your access to a power-packed membership programme where you shop, order food, book your travel and a lot more, while being rewarded for it. NeuPass rewards you with a minimum of 4% NeuCoins that you can earn and use across multiple brands on TataNeu.

What are NeuCoins? What can a member do with them?

NeuCoins are the reward points that member can earn and use on Tata Neu and its partner brands. Member can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more at Tata Neu partnered brands. 1 NeuCoin = ₹ 1.

What are the different things a member can do on NeuPass?

NeuPass opens a whole new worldfor members, in which they can:

Shop for the thingsthey love – fashion, electronics, grocery and more.
Give wings to your travel plans, by booking flights & hotel.
Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals
Make payments for not just shopping and bookings but also transfer money to your family or friends.
Stay on top of your bills, by paying them easily in one go.
Need financial help? Personal loans, easy credit and insurance plans will be within your reach.
Earn as you spend. Members can earn NeuCoins when they shop across multiple brands on Tata Neu. Members can use these NeuCoins for discounts on your next shopping or travel booking.
Feel special, with personalized & unmatchable offers that bring members even closer to everything they love.
Stand out from the rest, with personalized recommendations and reads

What are the rewards & benefits a member gets with NeuPass?

NeuPass rewards you for every purchase made on TataNeu and its partner brands. You'll earn minimum 4% NeuCoins on each order when you're shopping, ordering food, booking travel and a lot more! Use your NeuCoins across multiple brands on TataNeu. 1 NeuCoin = ₹1.

How can member earn NeuCoins?

We know you love your memberships with our partner brands, so we've brought them all together with NeuPass. Now, you can earn minimum 4% NeuCoins across your favourite brands and use them for your shopping, bookings, and orders across brands.

How can a member use its NeuCoins?

Member can use theirNeuCoins on an array of options including:

Stays, dining, bar & spa therapies at Taj, SeleQtions, Gateway, Vivanta, Ginger and ãma Stays and Trails.
Air India flight bookings.
Bigbasket Orders.
Purchases from Croma.
Shopping on Tata CLiQ.

If a member is shopping online, they can use theNeuCoins by selecting Tata Pay as the payment method. If a Memberis shopping in-store, hey can inform the cashier that they would like to pay with NeuCoins. NeuCoins can only be used on eligible spending as defined by the respective brands and the NeuCoins with the closest expiry date will be used up first so that Member can get the most out of member rewards.

When will the NeuCoins expire?

You can earn NeuCoins through eligible transactions on TataNeu and TataNeu’s partner brands.

Can member earn or use its NeuCoins in fractions?

You can use your NeuCoins on a bunch of things including:

- Stays, dining, bar & spa spends at Taj, Gateway, SeleQtions ,Vivanta, Ginger and amã Stays and Trails .

- AirAsia India flight bookings.

- bigbasket Orders.

- Purchases from Croma.

- Shopping on Tata CLiQ.

If you are shopping online, you can use your NeuCoins by selecting Tata Pay as the payment method. If you are shopping in-store, you can inform the cashier that you'd like to pay with your NeuCoins. NeuCoins can only be used on eligible transactions as defined by the individual brands and the NeuCoins with the closest expiry date will be used up first so that you can get the most out of your rewards.

When will my Neucoins expire?

Your NeuCoins expire 365 days after your last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used). During special promotions, you might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.

Can member earn or use its NeuCoins in fractions?

No, NeuCoins cannot be earned or used in fractions. They’re rounded off to the nearest integer just the way you rounded decimals in school. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.

How does member check the NeuCoins balance?

That’s easy. Just visit the TataNeu app or website and look for your NeuCoins balance on the TataNeu homepage.

Does the member need to have an existing membership of any brands to join NeuPass?

No, that’s not required. Everyone is welcome to sign up for NeuPass. Click on the ‘LOGIN/JOIN’ button at the top to enroll.

Are there any charges to sign up for NeuPass?

No, it’s rewarding all the way! There are no charges whatsoever for becoming a NeuPass member.

A person is a Non-resident Indian (NRI). Can the person still join NeuPass?

Yes, absolutely! NeuPass is open to everyone.

A person is not an Indian citizen. Can the person still sign up for NeuPass?

Yes, you can certainly join NeuPass.

Is a phone number or email address necessary to sign up on Tata Neu?

Member’s mobile number and a valid email address is necessary to sign up on Tata Neu. An OTP will be sent on the mobile number required to sign up / login to Tata Neu.

How long does it take for NeuCoins to be deducted after member redeems it for settlement?

If the redemption transaction is successful, then NeuCoins will be deducted immediately from member’s account.

If a transaction failed, but NeuCoins got deducted from the account, what do members do?

If the transaction has failed, then the corresponding NeuCoins will be refunded to your account within 24 hours.

Is there a way a member can get its expired NeuCoins back?

No, there is no way to reverse expired NeuCoins into your account.

What happens to member’s NeuCoins if member cancel its booking?

Yes, you receive a monthly statement on your registered email address.

On what basis is a Taj InnerCircle Tier upgraded?

Each partner brand has its own set of requirements to allow for a tier upgrade. In case a Member does not meet the brand’s requirements, member tier will not be upgraded.
With respect to IHCL, following are the criteria for tier upgrades:
Taj InnerCircleCopper Tier: – It is the base tier, every member on its enrolment to the Tata Neu program will be onboarded on the Copper Tier at IHCL.
Taj InnerCircleSilver Tier:When a Taj InnerCircleCopper tier member completes stay of10 room nights or ₹ 1 lakhs of eligible spending at IHCL brands, member will be automatically upgraded to theTaj InnerCircleSilver tier.
Taj InnerCircleGold Tier:In case a Taj InnerCircleSilver tier member completes stay of40 room nights or ₹4 lakhs of eligible spending at IHCL brands, member will be automatically upgraded to the Taj InnerCircleGoldtier.
Taj InnerCirclePlatinum Tier:In case a Taj InnerCircleGold tier member completesstay of 80 room nights or ₹8 lakhs of eligible spending at IHCL brands, member will be automatically upgraded to the Taj InnerCirclePlatinumtier.

On what basis is a Taj InnerCircle Tier upgraded?

Each upgraded tier remains valid for 365 days from the date of upgrade, unless the member qualifies for a higher tier within that period. If the member does not meet the eligibility criteria to retain the current tier during this 365-day period, the member will be downgraded to the lower tier (as per their eligibility) on completion of 365 days.

Which spends at IHCL are not eligible for earning NeuCoins?

"Ineligible spends" are defined as:

Which includes but are not limited to room charges that are included in the definition of ineligible rates.
Chargesfor rooms booked as part of a banquet or group event at the hotel will not be eligible for earning points.
Charges for banquets, parties, meetings, weddings, events and other similar functions.
Rooms booked as office space.
Charges for Business Centre facilities used by non-resident member guests.
Complimentary services.
Any charges which are settled using Taj Experiences Gift Cards orNeuCoins.
Charges for food and beverages exceeding a group of 10.
Charges for car hire,third-party shopping arcade, pay outs, tips, taxes, and other third-party spends.
Membership fees
Charges (even if charged to the members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions.

Which spends at IHCL are eligible for earning NeuCoins?

"Eligible spends” or "Eligible charges" are spends made by Member on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa services, Salon services, cake shop, business centre services and purchases at the Taj Khazana chain of stores. They don't include:
Room charges that are included in the definition of ineligible rates (which includes but is not limited bookings made as airline Crew, Events, Group, Complimentary Stays, Long Stays (stays of more than 5 days) and Conferences
Charges for banquets, parties, meetings, weddings, events and other similar functions.
Rooms booked as office space.
Charges for Business Centre facilities used by non-resident member guests.
Complimentary services.
Any charges which are settled using Taj Experiences Gift Cards or NeuCoins.
Charges for food and beverages (including those associated with parties/ social gatherings hosted at restaurants and bars) which are discounted/special menu/ membership packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, unless stated otherwise.
Charges for car hire/ shopping arcade/ fitness centre/ chartered flights, pay outs, tips, taxes.
Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions

What are the benefits & privileges of each tier at IHCL?

Taj Inner Circle Copper tier benefits

Taj InnerCircle Copper tier members will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels including Ginger Hotels.
10% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
10% Savings on Spa
10% Savings on Food & Beverage (including alcohol)
Book For Someone-Else on Member Rates
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.

Taj Inner Circle Silver tier benefits

Taj InnerCircle Silver tier member will earn 5 NeuCoins for every ₹ 100 of eligible spends, net of taxes at participating IHCL Hotels.
Taj InnerCircle Silver tier member will earn 4 NeuCoins for every ₹ 100 of eligible spends, net of taxes at participating Ginger Hotels.
10% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
A Taj InnerCircle Silver tier member will be eligible for 2-hour late-checkout, subject to availability.
10% Savings on Spa
10% Savings on Food & Beverage (including alcohol)
Book For Someone-Else on Member Rates
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.

Taj Inner Circle Gold tier benefits

Taj InnerCircle Platinum tier member will earn 8 NeuCoins for every ₹ 100 of eligible spends, net of taxes at participating IHCL Hotels.
A Taj InnerCircle Platinum tier member will earn 4 NeuCoins for every ₹ 100 of eligible spends, net of taxes at participating Ginger Hotels.
Taj InnerCircle Platinum Tier members are eligible for early check-in and late check-out of up to four hours from the designated time of the respective hotels, subject to availability.
25% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
Priority check-in and the convenience of an in-room check-in is subject to availability at the participating hotels.
Unlimited upgrade E-Vouchers to the next category of room booked.
10 upgrade E-Vouchers to Taj Club rooms
12 Pool Access Vouchers
Unlimited Taj Club Lounge Access
25% Savings on Spa
25% Savings on Food & Beverage (including alcohol)
Happy Hours - Unlimited alcoholic and non-alcoholic beverages at designated lounge/bars across participating IHCL hotels between 6.00pm - 8.00pm, on all days of the week.
Book For Someone-Else on Member Rates
Platinum tier members will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825.
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.

Taj Inner Circle Platinum tier benefits

Taj InnerCircle Platinum tier member will earn 8 NeuCoins for every ₹ 100 of eligible spends, net of taxes at participating IHCL Hotels.
A Taj InnerCircle Platinum tier member will earn 4 NeuCoins for every ₹ 100 of eligible spends, net of taxes at participating Ginger Hotels.
Taj InnerCircle Platinum Tier members are eligible for early check-in and late check-out of up to four hours from the designated time of the respective hotels, subject to availability.
25% Savings on Best Available Rates throughout the year for room reservations applicable for Room only and Breakfast inclusive rates on direct bookings.
Priority check-in and the convenience of an in-room check-in is subject to availability at the participating hotels.
Unlimited upgrade E-Vouchers to the next category of room booked.
10 upgrade E-Vouchers to Taj Club rooms
12 Pool Access Vouchers
Unlimited Taj Club Lounge Access
25% Savings on Spa
25% Savings on Food & Beverage (including alcohol)
Happy Hours - Unlimited alcoholic and non-alcoholic beverages at designated lounge/bars across participating IHCL hotels between 6.00pm - 8.00pm, on all days of the week.
Book For Someone-Else on Member Rates
Platinum tier members will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825.
Refer Terms and Conditions for availing each of the tier benefits on Taj Hotels website.

How does a member earn NeuCoins at IHCL?

Members can start earning NeuCoins from the day member become a part of Tata Neu program, simply by spending on participating IHCL hotels and restaurants.

If member is a platinum tier member, member can earn 8* NeuCoins for every ₹ 100 spent net of taxes
If member is a silver tier member, member can earn 5* NeuCoins for every ₹ 100 spent net of taxes
If member is a copper tier member, member can earn 4 NeuCoins for every ₹ 100 spent net of taxes

*Member will earn 4 NeuCoins for every ₹ 100 spent net of taxes in Ginger Hotels.*Members can earn NeuCoins when member pay in Rupees, or any other currency, accepted by participating hotels and restaurants on eligible spends

Can member earn NeuCoins at hotels outside India?

Yes, you will earn NeuCoins on all your Qmin transactions using the TataNeu or Qmin app. Do not, NeuCoins won't be awarded if you've used a discount.

Will members earn NeuCoins on their Qmin transaction?

Yes, you can pay for your Qmin order, fully or partly, using your NeuCoins. However, NeuCoins can't be used if you've availed of a discount.

How can member reach Taj Innercircle or NeuPass customer care?

For further assistance please call 1800 202 8282  from 9:00 am to 6:00 pm or write to us at customercare@tataneu.com.

Gold members can call +91 22 6958 2120  or write to us at gold@tajhotels.com.

Platinum members can call India 1800 11 4825, US 1844 666 4562, UK 0800 031 5041 or write to us at platinum@tajhotels.com.

Are spends at Tree of Life Resorts & Hotels eligible to earn NeuCoins?

No, spends at Tree of Life Resorts & Hotels are not eligible to earn NeuCoins.

Can a member redeem its NeuCoins at any of Tree of Life Resorts & Hotels?

No, a member cannot redeem their NeuCoins/points at Tree of Life Resorts & Hotels.

Can a member avail their loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels?

No, a member cannot avail loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels as this is non-participating brand in the loyalty program.

What is the earning rate across Ginger?

No, a member cannot avail loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels as this is non-participating brand in the loyalty program.

What Are Member Rates?

Member rates are special discounted rates on Best Available Rate (BAR) which are applicable only to NeuPass members.

Taj InnerCirclePlatinum Tier: 25% Savings on BAR on room only or breakfast inclusive rates
Taj InnerCircleGold Tier: 20% Savings on BAR on room only or breakfast inclusive rates
Taj InnerCircleCopper Tier:10% Savings on BAR on room only or breakfast inclusive rates
Taj InnerCircleSilver Tier: 10% Savings on BAR on room only or breakfast inclusive rates

Which tiers offer early check-in and late checkout services?

Member rates are special discounted rates on Best Available Rate (BAR) which are applicable only to NeuPass members.

Taj InnerCirclePlatinum Tier: 25% Savings on BAR on room only or breakfast inclusive rates
Taj InnerCircleGold Tier: 20% Savings on BAR on room only or breakfast inclusive rates
Taj InnerCircleCopper Tier:10% Savings on BAR on room only or breakfast inclusive rates
Taj InnerCircleSilver Tier: 10% Savings on BAR on room only or breakfast inclusive rates

What type of Upgrade Vouchers Do Platinum & Gold Members Get?

Platinum & Gold Tier members get the following e-upgrade voucher:

Platinum members get unlimited upgrades (subject to availability at the hotel). Each platinum member can avail an upgrade to next category from the room booked for a stay of up to 05 consecutive nights.
Gold members get 20 upgrade vouchers to the Next Category Room for up to 5 consecutive nights per stay. This voucher entitles the member to a complimentary upgrade to the next category from the room booked
Platinum members get 10 and gold members get 2 Taj Club Room Upgrade e-vouchers: The voucher is a room only upgrade and will not include any other third-party services (outsourced) by the hotel. This includes airport transfer, payouts, medical charges, and other services outsourced by the respective hotel.Please confirm the same with the hotel in advance.

How does a member avail the F&B discount?

The member must quote their registered mobile number with Tata Neu at the hotel to avail the discount and give the OTP sent to member for verification. Points are applicable after discount on the invoice. The member can avail the discount even if they are not residing at the hotel.

Can a member earn NeuCoins on promotional discounted spends?

What are happy hours? How does a Taj InnerCircle Platinum & Gold Member avail It?

Taj InnerCirclePlatinum & Gold Members can enjoy exclusive Happy Hours at a designated venue within the hotel during their stay. Each hotel will host members for complimentary beverages between 6 PM – 8 PM, offering a selection of both alcoholic and non-alcoholic beverages. Taj InnerCirclePlatinum member is eligible for unlimited complimentary beverages and Taj InnerCircle Gold tier member is eligible for 1+1 complimentary beverages along with their partners during the Happy Hours [Residential Only]. Here’s what you need to know:

Happy Hours are available only at the hotel's designated venue.
This privilege is exclusively for the member and their partner staying at the hotel.
Beverages are served by the glass or standard peg measure.
Food is not part of this benefit, and minibar consumption is excluded.
Ordering by the bottle, including wine, is not permitted, and multiple rounds of drinks cannot be ordered together.

Can multiple Tata Neu members utilize their benefits on a single transaction at participating hotels?

Happy Hours are available only at the hotel's designated venue.
This privilege is exclusively for the member and their partner staying at the hotel.
Beverages are served by the glass or standard peg measure.
Food is not part of this benefit, and minibar consumption is excluded.
Ordering by the bottle, including wine, is not permitted, and multiple rounds of drinks cannot be ordered together.

Can NeuCoins of multiple Taj Innercircle members be redeemed for the settlement of a single invoice?

Happy Hours are available only at the hotel's designated venue.
This privilege is exclusively for the member and their partner staying at the hotel.
Beverages are served by the glass or standard peg measure.
Food is not part of this benefit, and minibar consumption is excluded.
Ordering by the bottle, including wine, is not permitted, and multiple rounds of drinks cannot be ordered together.

Can the upgrades and vouchers be gifted?

Happy Hours are available only at the hotel's designated venue.
This privilege is exclusively for the member and their partner staying at the hotel.
Beverages are served by the glass or standard peg measure.
Food is not part of this benefit, and minibar consumption is excluded.
Ordering by the bottle, including wine, is not permitted, and multiple rounds of drinks cannot be ordered together.

What are Pool Vouchers?

Taj InnerCirclePlatinum members get 12 vouchers to access the pool across participating hotels. Adhering to pool timings and rules is mandatory. The guest can redeem these vouchers when they are not residing at the hotel. To redeem these vouchers, the guest must state their registered mobile number on Tata Neu and provide the OTP at the hotel.

Is there Taj Club Lounge access for members?

Can member gift/transfer its NeuCoins?

Can member pay taxes of its complimentary vouchers via NeuCoins?

What are combo villas at amã Stays & Trails?

Combo villas at amã Stays & Trails are located near each other, offering a flexible accommodation option for larger groups. These villas can be booked together, providing a combined experience while maintaining individual privacy and space. Meals can be prepared in one bungalow if you prefer, or they can be done separately. These villas are either within walking distance or a short drive away and may have shared facilities as well. For specific requirements, please contact our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

How many people can combo villas accommodate?

Combo villas can accommodate varying group sizes. By booking multiple nearby villas together with amã Stays & Trails, large groups can comfortably stay close to each other while enjoying the space and privacy of separate villas. For specific requirements, please contact our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

What are the benefits of booking combo villas?

Flexible accommodation options for large group sizes in close proximity
Proximity for easy group coordination and activities
Access to shared amenities while maintaining the privacy of individual villas
Ideal for booking intimate gatherings or events, which can be catered by the bungalow team at amã Stays & Trails or a nearby IHCL hotel

For any special requests with amã Stays & Trails, please contact our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

What amenities are available at combo villas?

Amenities at amã Stays & Trails vary depending on the specific bungalow, but often include a range of luxurious and thoughtful features. Some amenities may be available on a chargeable basis. Here are some typical amenities you can expect at our combo villas for group bookings:

Group meals curated by our in-house chef
Barbecue and picnic experiences
Cooking lessons with our chef
Adaptable conference and meeting space
Local experiences like farm walks, plantation safaris, trekking and more (at select locations)
Housekeeping services
Indoor & outdoor activities
Yoga deck
Swimming pool
Tea & coffee experiences
Pet-friendly accommodations
Recreational facilities such as tennis courts, gyms, and home theatres (at select locations)
Wi-Fi
Air conditioning
On-site parking facilities
Assistance for staff accommodation

Each bungalow is designed to provide a unique and memorable stay for you and yours, ensuring our guests enjoy the perfect blend of comfort, luxury, and local charm.

How can I book combo villas?

You can book directly through the amã Stays & Trails website at www.amastaysandtrails.com or contact our reservations team at +91 80 6187 3747 or email us at book@amastaysandtrails.com for assistance.

What is the check-in and check-out time?

The check-in time is 3:00 pm, and check-out is at 12:00 pm. Early check-ins and late check-outs can be accommodated based on availability and may incur an additional charge. Please contact our amã Stays & Trails reservations team to request such arrangements.

What is the cancellation policy at amã Stays & Trails?

Our cancellation policy at amã Stays & Trails allows for free cancellation up to 15 days prior to arrival (except during peak seasons like Christmas and New Year’s). Cancellations made between 8-14 days before arrival incur a penalty of 1 night's stay, while cancellations made 0-7 days before arrival result in a 100% penalty.

Do you offer pet-friendly stays?

All our bungalows and villas at amã Stays & Trails are pet-friendly! We warmly welcome your furry friends to join you for a memorable stay. Our bungalows are designed to ensure both you and your pets have a comfortable and enjoyable experience. For more details on our pet-friendly policy, please click here.

Do you offer airport transfers?

Yes, all of our amã Stays & Trails bungalows provide airport transfers upon request for an additional fee, which is administered by our nearby IHCL hotels. To inquire about availability and pricing for a smooth arrival, please contact our reservation team at +91 80 6187 3747 or email us at book@amastaysandtrails.com.

What is amã Stays & Trails commitment to sustainability?

At amã Stays & Trails, we are dedicated to sustainable and eco-friendly practices across all our bungalows. Our commitment to responsible tourism includes:

Implementing comprehensive waste management systems at all locations.
Employing and training local community members to support local economies.
Using solar panels for electricity and heating in our bungalows.
Maintaining a strict no single-use plastic policy at all our bungalows.
Collaborating with local designers to incorporate regional aesthetics and design in every bungalow.

We strive to balance luxury with sustainability, ensuring a responsible and environmentally conscious stay for all our guests.

What safety measures are in place at amã Stays & Trails?

The safety and well-being of our guests at amã Stays & Trails is our top priorities. We have implemented enhanced safety protocols in adherence to IHCL’s safety standards. All our bungalows are FSSAI certified to ensure hygienic food practices. Our staff is trained to maintain a safe and comfortable stay for you.

Can I host events or gatherings at amã Stays & Trails properties?

Yes, at our combo villas, we encourage our guests to host events and gatherings, such as, family gatherings, corporate or yoga retreats, board meetings, offsites and press conferences, reunions, milestone events, and more. We also accommodate intimate events like small weddings, vow exchanges, pre and post wedding photoshoots, maternity photoshoots, and film or exclusive shoots. We offer event packages and can assist with coordination. Please contact our amã Stays & Trails reservations team via email at book@amastaysandtrails.com or call us at +91 80 6187 3747.

Can I curate the food offerings at the combo villas according to my preference?

Yes, you can! Our experienced chefs at amã Stays & Trails can curate local and regional home-style meal options to suit your taste. Additionally, for any special requirements or more elaborate catering needs, our nearby IHCL hotel can provide catering services at an additional charge.

Can I use my own speakers at an amã Stays & Trails’ bungalow?

Yes, guests are welcome to bring their own Bluetooth speakers or use the speakers provided at the bungalow. However, please note that most of our bungalows at amã Stays & Trails are in quiet locations, and we do not allow loud music outside in the private gardens or open spaces after 22:00 hours. For DJ events, we recommend to hire a DG set.

Do you sell alcohol?

We do not have a license to sell alcohol at our combo bungalows at amã Stays & Trails, however, for events and larger gatherings, our guests would need to arrange for a local liquor license.

Is there separate accommodation for guest staff?

Most of our bungalows at amã Stays & Trails do not have separate accommodation for guest staff. However, we can assist with arranging local lodging and provide meals at the bungalow on a chargeable basis.

What’s in it for the homeowner?

We understand the value of your home. By partnering with us, at amã Stays & Trails you can benefit from our pool of discerning guests, trained professionals, and efficient sales and marketing tools to increase engagement and keep up with market demand.

How do you ensure hassle-free upkeep of my home?

Our team of experts at amã Stays & Trails will ensure that your home is serviced and maintained to the highest standards.

How does amã Stays & Trails balance homeowner use and guest stays?

Your home will host a myriad of guests who truly appreciate its character and warmth. Meanwhile, you can enjoy homeowner privileges and the satisfaction of sharing your beautiful villa/bungalow with like-minded travelers with amã Stays & Trails.

What kind of property management services do you offer?

Experience seamless end-to-end villa/bungalow management and on-ground expertise in operations. Our team at amã Stays & Trails takes care of everything from onboarding to daily maintenance.

How do you train the staff?

We train and empower your staff to deliver hospitality excellence, ensuring that your guests receive exceptional service and personalized attention at amã Stays & Trails.

What kind of culinary experiences can guests expect?

Our team at amã Stays & Trails curate delightful food and beverage experiences, featuring local and regional specialties. Guests can enjoy sensory and celebratory dining that enhances their overall stay.

When does the homeowner get to stay at their own villa/bungalow?

Your vacation home is first and foremost yours. You’re welcome to reserve it for personal stays for a set number of days each year. To block out your stay dates, simply reserve via the amã Stays & Trails sales team.

How does amã Stays & Trails shortlist homes?

Every home undergoes a comprehensive evaluation process to ensure it aligns with the amã Stays & Trails philosophy, primarily based on the product and location. This rigorous selection process guarantees that each home offers a premium experience that matches our unique selling points and categories.